Myths about ITIL
Many IT organizations attempting to increase service levels, decrease costs and improve security look to the ITIL framework for guidance. ITIL, or the IT Infrastructure Library, is widely accepted as the world’s leading compilation of IT best practices.
A large and increasing number of organizations rely on ITIL. In the U.S., organizations such as Procter & Gamble, Caterpillar, State Farm and Boeing have shared how they have incorporated aspects of ITIL and IT Service Management into theirIT management strategies. However, many misconceptions still exist about ITIL, which sometimes confound even long-time IT practitioners. Here are some of the top ITIL myths and misconceptions, as well as their corresponding realities.